SharePoint Engineer

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Date: 24-May-2017

Location: Woking, GB

Job Title: Infrastructure Engineer – SharePoint                                             

Reporting to: Cloud & Productivity Platform Manager           Department:  McLaren IT

 

Date of preparation: January 2016                     Date of Revision: April 2017                                      

Purpose of the Role:

The Senior Infrastructure Engineer - SharePoint Lead within Group IT is responsible for the development and operational delivery of enhancements and small to medium projects across a core set of bespoke and commercial business applications, with a particular focus on Microsoft enterprise technology.

This combined stakeholder management, technical co-ordination and delivery role includes providing strong application development leadership and technical expertise, as well as being responsible for co-ordinating project delivery, stakeholder communications and resolution of technical issues for end-user business customers. The Senior Infrastructure Engineer will have a detailed knowledge of Microsoft enterprise applications including SharePoint, .Net, Team Foundation Server (TFS) Microsoft cloud-based technologies.

The role also includes ensuring that the delivered Microsoft solution is fit for purpose, secure and scalable. This includes the capture and translation of business requirements, design, planning, and development, testing and training for the Microsoft applications estate. A key aspect of this role will be to coordinate onshore and offshore third party developers.  

The role is also an escalation point for ‘deep dive’ technical analysis for issues that have not been solved through normal helpdesk escalation procedures. The person is a subject matter expert in the Microsoft applications stack focusing on SharePoint.

Role Dimensions:

  • Close liaison with all colleagues from across Group IT and the wider businesses;
  • Responsible for assisting in the definition of the Microsoft SharePoint strategy, solutions and roadmap, ensuring that these meet business requirements and performance goals, and that the technical direction is consistent with Group IT strategy.
  • Works at a strategic level with project managers and architecture team influencing, designing and delivering service improvements and business change
  • Works at a strategic level with external suppliers & partners as appropriate
  • Contributes and actively influences Group and Business strategies
  • Demonstrates technical leadership in their area of Infrastructure responsibility
  • Close liaison with all colleagues from across Group IT and the wider businesses;
  • Responsible for assisting in the definition of the Microsoft SharePoint strategy, solutions and roadmap, ensuring that these meet business requirements and performance goals, and that the technical direction is consistent with Group IT strategy.
  • Works at a strategic level with project managers and architecture team influencing, designing and delivering service improvements and business change
  • Works at a strategic level with external suppliers & partners as appropriate
  • Contributes and actively influences Group and Business strategies
  • Demonstrates technical leadership in their area of Infrastructure responsibility
  • There may be requirements to work out of hours (late nights / weekends);
  • Occasionally required to respond to support requests out of hours;
  • May be required to travel to remote offices and events

Principal Accountabilities:

  • Work with customers to gather and document both functional and technical requirements
  • Provide 3rd Line helpdesk support to provide SharePoint issue investigation and resolution
  • Implementing solution designs per SharePoint best practices, user handover, training, and documentation.
  • Assist with migration of legacy SharePoint environments to O365
  • Provide expertise to the whole organization, covering all aspects of SharePoint
  • To build, monitor, manage and repair the Microsoft and other related infrastructure services
  • To lead on the technical response to mission critical service outages
  • Specify, enhance and develop documentation for standards conformance and best practices
  • Specify, evaluate, review, test and document new infrastructure related products
  • Conduct research on infrastructure related products, services, protocols, and standards in support of procurement and development efforts.
  • Interact, influence and negotiate with vendors, outsourcers, and contractors to secure infrastructure related products and services.
  • Specify, develop, implement and maintain policies, procedures and associated training plans for infrastructure administration, appropriate use, and disaster recovery.
  • Take technical ownership for all Microsoft and related services and resources managed by Group IT whether on-premise or cloud based. Provide capacity and performance management for infrastructure and work with other team members to ensure future requirements are met and planned for.
  • Ensure that all infrastructure components are monitored using tools provided ie SCOM.
  • Perform server and security audits.
  • Ensure the correct policies and processes are in place so servers are backed up appropriately.
  • Recommend, schedule, and perform server upgrades, and repairs.
  • Mentor a provide guidance to less experienced members of the team.

Knowledge, Skills and Experience:           

Essential

  • Knowledge of the Microsoft O365 platform and services
  • Deep understanding of SharePoint technologies including Office 365 SharePoint Online, SharePoint Server 2007, 2010 and SharePoint Server 2013
  • Experience of SharePoint Online administration and support
  • Strong understanding of the OOB features in SharePoint
  • Advanced InfoPath and SharePoint designer workflow skills.
  • Ability to resolve complex SharePoint related issues in a timely manner
  • Good knowledge of SharePoint permissions management
  • PowerShell Experience
  • Strong communication, presentation and analytical skills.
  • Experience in working with customers to gather and document both functional and technical requirements
  • Demonstrable experience in Microsoft applications management and development including .net and SharePoint
  • Strong knowledge of SharePoint development and delivery
  • Ability to communicate at all levels and provide information to a diverse stakeholder group.
  • Excellent stakeholder management skills.
  • Experience in dealing with 3rd party suppliers and working with them to achieve results.
  • Solid experience within a technical environment performing solution design roles across technical domains.
  • Ability to build and maintain strong on-going business relationships at a senior operational level with internal IT colleagues and end-user business customers.
  • Understanding of existing and emerging cloud-based Microsoft technologies.
  • Excellent communication, influencing and interpersonal skills combined with highly effective technical presentation skills.
  • Fluent English skills (written/verbal)

Desirable

  • Knowledge of HTML, CSS, JavaScript
  • Knowledge of SharePoint branding and UX design
  • SharePoint 2016 experience
  • Knowledge of Power BI
  • Knowledge of SharePoint Development
  • Good knowledge of SQL.
  • MCSE Accreditation or number of MCP’s.
  • Project management skills a definite asset.
  • Experience working within an ITIL framework.

Personal Attributes:

  • Works well with others, has strong communication, project and time management skills.
  • Gains the respect of colleagues and is a team player who is more interested in results than personal preferences
  • Should be motivated by long-term perspective and be inquisitive
  • Good communication skills; good interpersonal skills.
  • Ability to lead and mentor colleagues
  • Ability to influence technical and strategic decision making amongst peers
  • Ability to represent McLaren Technology Group brand with suppliers, sponsors and reference visits
  • Ability to conduct research into issues and products as required.
  • Highly self-motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Outstanding documentation skills, producing high quality work
  • Understand project methodology and delivery being able to work as part of a project team and deliver consistent reporting and project documentation
  • Ability to effectively prioritise tasks in a high-pressure environment.
  • Strong customer service orientation

All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

This job description may not detail some less major duties allocated to the post holder, nor cover duties of a similar nature, commensurate with the role, which may from time to time be reasonably required by the relevant manager.

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