Parts Supply Chain Manager - Aftersales

Location: Woking, GB

Closing date: Friday 29th November 2019

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breathtaking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

We now have a fantastic opportunity to join our growing Aftersales team as Parts Operations Manager.

Purpose of the role:

As Parts Operations Manager, you will manage our Aftersales Supply team and be accountable for ensuring that all elements of the supply chain operate at the optimum level. The overarching aim of this team is to provide the best possible parts availability worldwide, delivered in the most efficient and effective manner to support both our customer & Retailer satisfaction and business objectives.

Principal accountabilities:

  • Ensure effective planning, compliance, and inventory level management to ensure that orders received are delivered on time and in-full
  • Agreed KPI performance levels through regular communication, formal review and development of close working relationships
  • Lead development projects to further enhance the supply chain ensuring that projects are delivered on time and within budget (new model launches, global warehousing etc)
  • Play an active part in long range planning and forecasting including Regional target setting.
  • Deliver accurate and regular reports and forecasts to provide maximum transparency for all stakeholders (internal, Regions, Retailers etc), and to drive appropriate commercial behaviours.
  • Maintain and optimise all systems required all business processes, ensuring that they are scalable for future business growth.
  • Point of escalation and leading the resolution of Aftersales parts supply issues and subsequent plans to reduce any back-orders and prevent re-occurrence.
  • Review and report on business performance, identifying key trends and recommendations for improvements. Input into the budget setting process to maximise Aftersales parts profitability.
  • Collaborative working with key senior stakeholders across the wider global business to ensure that Aftersales priorities are understood and that business processes and strategies are fully aligned
  • Regularly interact with regionally based colleagues to understand market challenges, opportunities and to assess current performance vs. target. Drive requirement for business improvement plans where required

Knowledge, skills & experience:

  • Educated to Degree level
  • Proven supply chain experience
  • Highly developed management and leadership skills
  • Experienced negotiator / influencer
  • Able to analyse and interpret complex numerical data
  • Broad understanding of global distribution challenges (legislation etc)
  • Excellent communicator (written and verbal)

Personal attributes:

  • Passion for coaching and motivating people to be the very best
  • Ability to maintain the highest levels of attention to detail even when under pressure
  • Thrives in a fast paced, challenging and dynamic environment
  • Ability to think strategically whilst ensuring day to day operation objectives are met
  • Ability to inspire. Proactive approach to leadership and influencing

We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees.  At McLaren we offer a range of benefits to employees at all levels of the business including Private Healthcare, Contributory Pension Scheme, Life Assurance and Personal Lease Car Scheme. We also offer a range of discounts with our partner organisations.