Marketing Specialist - Aftersales

Location: Woking, GB

Closing date: Wednesday 27th November 2019

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And the search for perfection is evident in everything we do.

To ensure McLaren Automotive continues its desire to be “the sportscar company”, we are looking for a Marketing Specialist to join our Aftersales team.

Purpose of the role:

The Aftersales Marketing Specialist will be responsible for communicating new and existing Aftersales services and programmes to a global audience encompassing customers, retailers, regional colleagues, and internal teams. The Aftersales Marketing Specialist will work with the Customer Programmes Team and with the wider Sales and Marketing department to ensure all Aftersales marketing collateral and communications are developed in full harmony with wider strategic customer communication plans.  

Principal accountabilities:

  • To assist in the creation of a wide range of Aftersales marketing collateral ensuring it is fully in keeping with brand guidelines and that cultural variances are taken in to consideration
  • Ownership of the relevant areas on the McLaren Marketing Suite, ensuring retailers have access to up to date imagery and assets
  • Responsible for the reporting process, measuring the effectiveness of Aftersales marketing activity and identifying areas of opportunity and growth
  • To build and maintain the annual Aftersales marketing and communication calendar ensuring full integration with the wider department and the McLaren Automotive marketing calendar
  • To assist in the management of marketing agencies, ensuring delivery of high quality marketing materials which are delivered on time and within budget
  • To identify and share examples of global best practice in customer experience and Aftersales marketing
  • To deliver the Aftersales communication strategy, including weekly team updates, regional manager communications and retailer bulletins
  • Assist in the management of the Aftersales Marketing budget through raising POs and invoice processing
  • To assist the Aftersales Marketing Manager where required to deliver initiatives and programmes which enhance the department and business profitability

Knowledge, skills & experience:

  • Educated to Degree level in either Business, Marketing or Communications or experience in a marketing-based role
  • Strong written and verbal communication skills
  • Well organised, demonstrating a methodical approach and meticulous attention to detail
  • An understanding of the luxury (HNW) market and sensitivity to customer needs

Personal attributes:

  • Professional, well presented and a credible ambassador of the McLaren brand values
  • Adaptable, quick thinking, decisive, showing strong initiative and self-determination
  • ‘Team player’, willing to support others and adopt a flexible approach
  • Confident with good interpersonal & communication skills
  • Flexible approach to working hours
  • Mobile & willing to travel abroad as requested
  • Culturally empathic
  • Able to maintain a consistent high level of work and output in a dynamic working environment
  • Makes things happen with minimum levels of supervision

At McLaren Automotive we are constantly looking to improve. To become the employer of choice we are always looking to develop our employee offerings. We currently offer a range of benefits to employees at all levels of the business including Private Healthcare, Contributory Pension Scheme, Life Assurance and Personal Lease Car Scheme. We also offer a range of discounts with our partner organisations.