IT Service Desk Junior Analyst

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Location: Woking, GB

McLaren IT sits at the heart of McLaren’s operations. Located at the world famous McLaren Technology Centre, our IT department is an essential part of our brand, ensuring that Applied Technologies, Racing and Automotive have the resources they need to function at the highest level.

The Role:

The successful applicant will be responsible in providing high-quality IT Service Desk support services.

This is an entry level role and full support, training and development will be provided for all areas of deploying and supporting desktop IT services, enabling you to provide quality, responsive and consistent resolutions to IT incidents and request.

The Responsibilities:

You will to be able to display confidence with strong written and verbal communications, the ability to see a task through to completion and be able to follow written instructions. This role will initially be focused on building configuring and deploying IT equipment, spread out over a period of time to develop the necessary technical tasks to provide support to all areas of IT.

Supporting the New Starter & Leavers process, supporting the in-house Tech Bar and with an opportunity to travel to other sites providing a high touch IT support services.

Skills and Experience:

  • It would be desirable if you have some experience within a customer facing role.
  • Ability to take responsibility and ownership of assigned tasks
  • Logical and structured way of thinking, with attention to detail.
  • Ability to carefully follow policy and procedure to methodically and efficiently handle/resolve issues.
  • Highly customer focused, articulate, excellent telephone manner and confidence in dealing with people at varying levels

Personal Attributes:

  • Strong customer service skills
  • Articulate & methodical approach to problem solving.
  • Excellent interpersonal skills, both verbal and written.
  • Self-motivation with commitment, drive and enthusiasm.
  • A “can do” outlook with ability to work on own initiative or as part of a team.
  • Ability to remain calm and efficient under pressure.
  • Passion for IT & Technology

The Work Environment:

You will be based at the world-renowned McLaren Technology Centre. Our campus includes a subsidised restaurant, a café, a gym with a pool, break-out spaces, bicycle storage facilities and more. Our environment is designed to encourage collaborative working across all teams. You will be within one hundred metres of a specialist within their field, whether it’s in design, modelling and simulation, software development, data analytics, electronics hardware, finance and marketing.

The Recruitment process:

If your application is successful, you’ll be invited for a phone interview with one of our experienced technical recruiters.

If our recruiter believes you’re suitable for the role, you will then be invited to complete a short video Q+A. 

The final stage will be an onsite face to face interview at the McLaren Technology Centre in Woking, Surrey where you will meet the Hiring Manager and Wider team.

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