IT Support Analyst - 1st/2nd Line

Location: Woking, GB

McLaren IT sits at the heart of McLaren’s operations. Located at the world famous McLaren Technology Centre, our IT department is an essential part of our brand, ensuring that Applied Technologies, Racing and Automotive have the resources they need to function at the highest level. We work at the forefront of innovation and offer a fast paced, cutting edge and challenging environment for those driven by ambition and a desire to win!

The Role:

The successful applicant will be responsible in providing high-quality IT support services.

This is an entry level role and full support, training and development will be provided for all areas of deploying and supporting desktop IT services, enabling you to provide quality, responsive and consistent resolutions to IT incidents and request.

The Responsibilities:

You will to be responsible in providing desk side, application and remote support in McLaren’s Technology Centre located in Woking.

The role covers all aspects of the Incident, Request and Access Management functions and scope. During this time, you will need to manage all calls or escalations that might take place, this is therefore a position of great visibility and trust and requires a positive and professional individual with an outstanding can-do attitude.

Supporting the New Starter & Leavers process, supporting the in-house Tech Bar and with an opportunity to travel to other sites providing a high touch IT support services.

Skills and Experience:

  • Excellent customer service skills proven within a Service Desk environment.
  • Understanding of remote access technologies e.g. VPN, RDP, VNC.
  • Strong working knowledge of PC applications including all Microsoft Office products
  • Excellent understanding of PC / peripheral configuration and maintenance (Desktop/Laptop/mobile phones/Printer etc.)
  • Experience of MS Windows operating systems - Server and Workstation- and back office products (Strong Windows 7 experience – Windows 10 is a distinct advantage).
  • A proven track record of delivering high quality IT support within a 2000+ user, multi-site environment.
  • Network Administration.
  • Understanding of ITIL and Service Management good practice framework.
  • Experience of supporting a client/server environment.
  • MCP certified essential (Windows 7 / Server 2008)
  • Experience supporting and deploying Apple products
  • CCNA certified desirable.
  • Extensive IT Service Desk experience required.

Personal Attributes:

  • Excellent customer service skills.
  • Articulate & methodical approach to problem solving.
  • Excellent interpersonal skills, both verbal and written.
  • Ability to absorb complex technical information and communicate effectively at all levels to both technical and non-technical audiences.IT
  • Self-motivation with commitment, drive and enthusiasm.
  • A “can do” outlook with ability to work on own initiative or as part of a team.
  • Ability to remain calm and efficient under pressure.
  • Broad knowledge of IT topics / Good all-round IT Literacy

The Work Environment:

You will be based at the world-renowned McLaren Technology Centre. Our campus includes a subsidised restaurant, a café, a gym with a pool, break-out spaces, bicycle storage facilities and more. Our environment is designed to encourage collaborative working across all teams. You will be within one hundred metres of a specialist within their field, whether it’s in design, modelling and simulation, software development, data analytics, electronics hardware, finance and marketing.

The Recruitment process:

  • If your application is successful, you’ll be invited for a phone interview with one of our experienced technical recruiters.
  • If our recruiter believes you’re suitable for the role, you will then be invited for a short Video Q+A.
  • The final stage will be an onsite face to face interview at the McLaren Technology Centre in Woking, Surrey where you will meet the Hiring Manager and wider team.

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