IT Service Desk Analyst - Sheffield

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Location: Sheffield, GB

McLaren IT sits at the heart of McLaren’s operations. Our IT department is an essential part of our brand, ensuring that the Automotive business area have the resources they need to function at the highest level.

The Role:

To provide excellent desk side, application and remote support to the Automotive MCTC located in Sheffield and customer systems within McLaren Automotive. The role covers all aspects of the break fix functions and scope, as well as being involved with a variety of request management functions. During this time, you will need to manage all calls, escalations that might take place on the manufacturing line, this is therefore a position of great visibility and trust and requires a positive and professional individual with an outstanding can-do attitude.

The Responsibilities:

You will to be responsible for providing dedicated support to the McLaren Composite Technology Centre around all aspects of application and infrastructure support.

The role covers all aspects of the Incident, Request and Access Management functions and scope. During this time, you will need to manage all calls or escalations that might take place, this is therefore a position of great visibility and trust and requires a positive and professional individual with an outstanding can-do attitude.

Skills and Experience:

  • Excellent customer service skills proven within a Service Desk environment.
  • Understanding of remote access technologies e.g. VPN, RDP, VNC.
  • Strong working knowledge of PC applications including all Microsoft Office products
  • Excellent understanding of PC / peripheral configuration and maintenance (Desktop/Laptop/mobile phones/Printer etc.)
  • Experience of MS Windows operating systems - Server and Workstation- and back office products (Strong Windows 7 experience – Windows 10 is a distinct advantage).
  • A proven track record of delivering high quality IT support within a 2000+ user, multi-site environment.
  • Network Administration.
  • Understanding of ITIL and Service Management good practice framework.
  • Experience of supporting a client/server environment.
  • MCP certified essential (Windows 7 / Server 2008)
  • Experience supporting and deploying Apple products
  • CCNA certified desirable.
  • Extensive IT Service Desk experience required.

Personal Attributes:

  • Excellent customer service skills.
  • Articulate & methodical approach to problem solving.
  • Excellent interpersonal skills, both verbal and written.
  • Ability to absorb complex technical information and communicate effectively at all levels to both technical and non-technical audiences.IT
  • Self-motivation with commitment, drive and enthusiasm.
  • A “can do” outlook with ability to work on own initiative or as part of a team.
  • Ability to remain calm and efficient under pressure.
  • Broad knowledge of IT topics / Good all-round IT Literacy

The Recruitment process:

  • If your application is successful, you’ll be invited for a phone interview with one of our experienced technical recruiters.
  • If our recruiter believes you’re suitable for the role, you will then be invited for a short Video Q+A.
  • The final stage will be an onsite face to face interview at the McLaren Technology Centre in Woking, Surrey where you will meet the Hiring Manager and wider team. 

 

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