Customer Support Officer

Location: Woking, GB

When our founder Bruce McLaren passed away at the age of 32 he left behind a legacy that has shaped who we are today. We have an unrivalled heritage which has its roots in racing; but McLaren is now creating a story of its own and we want you to be a part of it.
Purpose of the Role:
To provide exceptional customer care and personal presentation while representing the McLaren brand.  To maintain building security and reception duties on the premises to the highest professional level. Based at Victoria Gate, in Woking, you will be at the forefront of McLaren greeting every guest, delivery, passing public or VIP executive. Working within a three person team, communication and co-operation is essential to our daily operation.  Working an 8hr shift including days, nights, weekends and bank holidays is the standard, with a requirement for flexibility to cover staff absences; both planned and on short notice.  Unsocial hours, event cover both in the UK and overseas may be required on occasion. Working in conjunction with the team at our HQ, you will on occasion be asked to support shifts or high-profile events at The Mclaren Technology Centre.
Principal Accountabilities:

  • Provide the highest level of security and reception services at Victoria Gate, Woking and the wider McLaren property portfolio;
  • Ensuring access to premises is monitored through the use of walk around and security cameras;
  • Ensure all guests are signed in and out of the property;
  • Confidently assist on site events with traffic management, guest transfers and event security;
  • Accurately, maintain documentation and write reports;
  • Attend offsite premises for foot patrol and alarm responses, on occasion supporting the services;
  • Occasional travel for work (UK and overseas), either at short notice or planned.
  • Maintaining staff levels covering holiday and sickness within the team is essential and forms the majority of overtime available.
  • You will be expected to keep up to date with company policy and health and safety requirements for your role and across the company.

Knowledge, Skills and Experience:

  • Ideally you will be from a front of house Security background in a highly proactive role with the below.
  • Excellent written and verbal communication skills 
  • Full manual UK driving licence
  • Full and current First aid at work certificate
  • Computer literate, including excel and word 
  • Minimum SIA front line licence or Door supervisor
  • Experience in a previous security role
  • Previous executive VIP customer service experience
  • Worked on a high-profile reception
  • In possession of a valid Passport (desirable)

Personal Attributes:

  • You will need to be a team player and flexibility is a must to assist in holiday, sickness and event cover.  
  • A proactive individual that can use common sense and resolve issues or given tasks efficiently.   
  • The ability to keep calm is essential as is the ability to perform with professionalism regularly under pressure.
  • All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

This job description may not detail some less major duties allocated to the post holder, nor cover duties of a similar nature, commensurate with the role, which may from time to time be reasonably required by the relevant manager.
We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees.  It is our aim to become the employer of choice within the global automotive industry.
At McLaren Automotive we are constantly looking to improve. To become the employer of choice we are always looking to develop our employee offerings. We currently offer a range of benefits to employees at all levels of the business including Private Healthcare, Contributory Pension Scheme, Life Assurance and Personal Lease Car Scheme. We also offer a range of discounts with our partner organisations.