Customer Support Officer

Location: Woking, GB

Closing date: Monday 27th January 2020

No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren exists to be the best at everything it does.

With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? The search for perfection is evident in everything we do.

As part of our continues drive for perfection, we are looking for a Customer Support Officer to join our Security team in Woking.

Purpose of the Role:
To provide exceptional customer care and personal presentation while representing the McLaren brand.  To maintain building security and reception duties on the premises to the highest professional level. Based at Victoria Gate, in Woking, you will be at the forefront of McLaren greeting every guest, delivery, passing public or VIP executive. Working within a three person team, communication and co-operation is essential to our daily operation.  Working an 8hr shift including days, nights, weekends and bank holidays is the standard, with a requirement for flexibility to cover staff absences; both planned and on short notice.  Unsocial hours, event cover both in the UK and overseas may be required on occasion. Working in conjunction with the team at our HQ, you will on occasion be asked to support shifts or high-profile events at The Mclaren Technology Centre. 

Principal Accountabilities: 

  • Provide the highest level of security and reception services at Victoria Gate, Woking and the wider McLaren property portfolio;
  • Ensuring access to premises is monitored through the use of walk around and security cameras;
  • Ensure all guests are signed in and out of the property;
  • Confidently assist on site events with traffic management, guest transfers and event security;
  • Accurately, maintain documentation and write reports;
  • Attend offsite premises for foot patrol and alarm responses, on occasion supporting the services;
  • Occasional travel for work (UK and overseas), either at short notice or planned.
  • Maintaining staff levels covering holiday and sickness within the team is essential and forms the majority of overtime available.
  • You will be expected to keep up to date with company policy and health and safety requirements for your role and across the company.

Knowledge, Skills and Experience: 

  • Ideally you will be from a front of house Security background in a highly proactive role with the below.
  • Excellent written and verbal communication skills
  • Full manual UK driving licence
  • Full and current First aid at work certificate
  • Computer literate, including excel and word
  • Minimum SIA front line licence or Door supervisor
  • Experience in a previous security role
  • Previous executive VIP customer service experience
  • Worked on a high-profile reception
  • In possession of a valid Passport (desirable)

Personal Attributes: 

  • You will need to be a team player and flexibility is a must to assist in holiday, sickness and event cover.  
  • A proactive individual that can use common sense and resolve issues or given tasks efficiently.   
  • The ability to keep calm is essential as is the ability to perform with professionalism regularly under pressure.