CRM Technical Analyst

Location: Woking, GB

McLaren IT is an essential part of the McLaren brand, ensuring that Applied Technologies, Racing and Automotive have the resources they need to function at the highest level. We work at the forefront of innovation and offer a fast paced, cutting edge and challenging environment for those driven by ambition and a desire to win!

Purpose of the Role:

The CRM Technical Analyst is responsible for providing technical support for existing solutions, and delivering a roadmap of continuous improvements and custom enhancements for Microsoft Dynamics 365 and Microsoft Portals. The analyst will play a prominent role in projects and is expected to use their skills and expertise to help to improve the CRM user experience at McLaren.

Principal Accountabilities:

  • Participate in technical design discussions, collaborating with business stakeholders, key users and colleagues to analyse, design and develop value added business solutions.
  • Own the support and development of Microsoft Dynamics 365 and Microsoft Portals for McLaren.
  • Ensure that developments/solutions are:
    • high quality
    • satisfactorily tested
    • in line with McLaren development standards and architectural guidelines
    • deployed in line with industry standards
  • Create and maintain high quality technical documentation.
  • Provide level 2 and 3 technical support for incident ticket resolution within agreed SLA’s.
  • Co-ordinate and test mandatory upgrades, patches & enhancements.
  • Implement and maintain suitable source/version control for all developments.

Essential Knowledge, Skills and Experience:

  • Experienced IT professional with extensive use of back office systems, and data management.
  • Experience leading the technical design, implementation and UAT testing of small projects.
  • Experience using a suitable source control management tool (VSTS/DevOps).
  • CRM; proficient in service configuration, developing plugins and workflows (CRM SDK)
  • Technical experience with development tools such as; C#, Javascript, CSS/HTML, JQuery. 
  • MS Dynamics 365; experience supporting, extending,developing and integrating. 
  • Experience with Enterprise Integration Service / iPaaS tools (MS or Scribe)
  • Knowledge of Azure (App Services, Function Apps, Azure AD, Storage Accounts, Application Insights) and O365 integration 
  • Understanding of Agile practices 

Personal Attributes:

  • Practical, pragmatic and self-motivated
  • Ability to take ownership with integrity and works to an high standard
  • Collaborates with others and seeks guidance where needed
  • Inquisitive and strives for continuous improvement.

The Work Environment:

We offer a flexible working environment across our South East sites including the world-renowned McLaren Technology Centre. Our environments are designed to encourage collaborative working across all teams. You will be amongst specialists within their field, whether it’s in design, modelling and simulation, software development, data analytics, electronics hardware, finance and marketing.

Recruitment Process:

  • If your application is successful, you’ll be invited for a phone interview with one of our experienced technical recruiters.
  • You will then be invited to complete an one-way video interview. 
  • The final stage will be an onsite face to face interview at the McLaren Technology Centre in Woking, Surrey where you will have the opportunity to meet the Hiring Manager and wider team.

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