Bespoke Liaison Manager - FTC

Location: Woking, GB

Closing date: Thursday 28th November 2019

McLaren Special Operation’s (MSO) mantra is the ‘Art of the Possible’ and therefore it is our aim to fulfil our customers desire for exclusivity in their choice of a McLaren.

We create cars from the vision, desires and aspirations of our customers, and deliver everything from bespoke customisation options through to designing and creating ultra-exclusive low volume high value editions. 

As MSO continues to grow its list of global customers, we are looking for a Bespoke Liaison Manager to join our Sales & Marketing team on an initial 12-month fixed term contract.

Purpose of the role:

The Bespoke Liaison Manager is responsible for management of McLaren’s relationship with our VIP clients, predominantly in assisting them in designing and specifying new cars and managing the McLaren Bespoke Reserve Programme.

Principal accountabilities:

  • Ensure that McLaren’s VIP clients are given the ultimate ownership experience resulting in a customer base that advocates our brand and products.
  • Be available on the phone and social media platforms to answer client queries outside of core work hours including weekends to foster an atmosphere conducive to a long-term relationship.
  • Assist both retailers and clients directly with their bespoke specification on vehicle orders from start to finish – take the enquiry, meet the client to assist in the design process of their car, provide a bespoke quotation, sign off the order and ensure the car is delivered as per the requirements by approving the MSO specification sheets, keeping the customer and retailer informed throughout.
  • Host clients, retailers and prospects to discuss in detail their vision of their bespoke car and guide them to a deliverable spec.
  • Build relationships with our most valued customers that results in an air of trust, and a desire on their part to engage with the McLaren brand fully, both financially and physically.
  • First point of contact for internal teams on MSO bespoke enquiries
  • Manage the MSO bespoke feasibility meeting with the engineering team to discuss new ideas to offer to the global market and requests that are received from retailers and customers
  • Host clients at events for bespoke spec sessions and advocate the MSO brand.

Knowledge, skills & experience:

  • Excellent interpersonal skills, outstanding attention to detail
  • Display a keen awareness of motoring trends, market influence and luxury lifestyle
  • Inner confidence that results in being at ease within the company of our clients and their associates and show a confidence in leading the conversation.
  • Show technical competency when discussing mechanical/bespoke option requests from clients.

Personal Attributes:

  • Excellent verbal & written communication skills.
  • Ability to manage and prioritise tasks and time efficiently
  • Excellent organisation skills
  • Resilient, able to work under pressure and to tight deadlines
  • Unquestionable personal and professional integrity

At McLaren Automotive we are constantly looking to improve. We currently offer a range of benefits to employees at all levels of the business including Private Healthcare, Contributory Pension Scheme, Life Assurance and Personal Lease Car Scheme. We also offer a range of discounts with our partner organisations.