Aftersales Supply Planning Specialist

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Location: Woking, GB

At McLaren we believe that anything is possible. We know what it takes to win and we achieve this by working together and encouraging innovation in an extraordinary high performance environment. 

We are currently recruiting for an Aftersales Supply Planning Specialist, reporting to the Aftersales Senior Supply Planning Specialist. This is an exciting opportunity to join an exclusive automotive environment. Working within the Aftersales team you will support the Aftersales Third Party Logistics Service Provider to satisfy retailer orders within an agreed lead time through engagement with suppliers, Service Engineering and Purchasing.


An enthusiastic self starter with a strong drive to improve existing processes and systems is highly desirable. Excellent organisational skills, the ability to balance immediate and medium term priorities and multitasking skills are a necessity.



Purpose of the Role:

To ensure on time and stable supply of Aftersales parts to the McLaren Global Retailer Network and to support the development of a lean supply chain:

  • Achieving and improving targeted customer service levels through on time product availability
  • Monitor and control the supply and demand of Aftersales product within the global supply chain
  • Engaging with key internal stakeholders to track progress of projects and critical activities that impact Aftersales inventory and parts supply
  • Effective reporting on operational performance and projects



Role Dimensions:

Based at one of McLaren’s facilities in Woking, Surrey. Infrequent travel to third party logistics partner and suppliers may be required.


Principal Accountabilities:

The Aftersales Supply Planning Specialist is responsible for:


  • Support the Aftersales Senior Supply Planning Specialist with operational supply chain activities
  • Monitor and coordinate performance for products that are attributed to a selected range of suppliers
  • Preparation of daily, weekly and monthly Aftersales reports and KPI’s and investigate all deviations from agreed standards
  • Monitor retailer backorders daily and support the recovery plan to fulfil the order in the agreed time scale
  • Sales and purchase order processing and invoice validation / reconciliation for Aftersales parts transferred between McLarens Third Party Logistics Service Provider and McLaren Automotive
  • Interface with internal cross-functional teams to support Aftersales business requirements
  • Continuously being aware of and proactively addressing potential or actual product shortages
  • Data analysis and coordination to ensure that material master data is available and complete
  • Identify supply gaps versus demand forecasts and recommend or implement solutions to fill gaps to ensure 100% product availability


Knowledge, Skills and Experience:


  • An understanding of the automotive industry (Production and Aftersales) would be highly beneficial
  • Educated to Degree Level (or equivalent experience)
  • Some experience in supplier management would be beneficial
  • Strong written and verbal communication skills
  • Proactive mind-set that contributes creative ideas towards strategic and tactical business challenges
  • Experience of working within dynamic and change-oriented teams
  • Ability to influence and engage at all levels to maximise Aftersales share of voice
  • Highly IT literate in Microsoft Operating System & Applications / programs
  • Demonstrates a commitment to exceeding the customer expectations
  • Excellent team player; keeps the organisation’s vision, mission, and values at the forefront of decision-making and action
  • Ability to work within deadlines and under pressure
  • Strong problem solving skills, highly numerate and analytical / detailed approach


Personal Attributes:

  • Provides a high level of proactive and logical solutions to supply constraints for internal and external customers
  • Professional, well presented and a credible ambassador of the McLaren brand values
  • Adaptable, quick thinking, decisive, showing strong initiative and self determination
  • Strong planning skills
  • Well organised, demonstrating a methodical approach and meticulous attention to detail
  • 'Team player’ willing to support others and adopt a flexible approach
  • Confident with good interpersonal & communication skills
  • A flexible approach to working hours
  • Culturally empathetic
  • Able to maintain a consistent high level of work and output in a dynamic working environment
  • Initiative - makes things happen with minimum levels of supervision




For this role, we offer a competitive package including private healthcare, access to an executive car scheme, company pension scheme and the chance to work in a truly unique environment.


All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.


This job description may not detail some less major duties allocated to the post holder, nor cover duties of a similar nature, commensurate with the role, which may from time to time be reasonably required by the relevant manager.

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