Aftersales Parts Commercial Manager

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Location: Woking, GB

At McLaren Automotive our vision is not only to become the iconic sports car manufacturer but also to deliver breath-taking, iconic and innovative new technology to the automotive industry.

We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees.  It is our mission to become the employer of choice within the global automotive industry.

Purpose of the Role:


This is an excellent opportunity to play a pivotal role in helping to shape the future of McLaren Aftersales during a period of rapid and exciting business growth. Reporting directly to the Head of Parts Operations you will form part of the Aftersales Management Team helping to shape the future of our business.


You will be fully responsible for the Aftersales Parts Commercial team, accountable for both the sourcing and pricing of all spare parts required by our global Retail network. The overarching aim of this team is to provide the best possible parts availability worldwide, delivered in the most efficient and effective manner to support both our customer & Retailer satisfaction and business objectives.


Key Dimensions:


Parts sourcing – Implementation of a sourcing strategy that ensures availability of all required spare parts are catered for. These come from a global supply base covering all McLaren vehicle models.


Supplier Management & Engagement – Ensure that suppliers are actively managed and monitored, and fully understand Aftersales requirements for the short, medium and long-term horizons.


Global Parts Pricing – Define, implement and execute a pricing strategy that maximises margins whilst promoting a positive customer ownership experience (includes operating in multiple currencies). This accountability also needs to consider models at various stages of their respective lifecycles.


Global Parts Reporting - Deliver accurate and regular reports and forecasts to provide maximum transparency for all stakeholders (internal, Regions, Retailers etc), and to drive appropriate commercial behaviours.


New product introduction – Manage the sourcing and pricing of all parts required to support the new model launch plan.


Legacy model management – ensure that all necessary commercial agreements are in place for spare parts on vehicles that are moving from the production to the legacy phase of their lifecycle.


Global Parts Distribution – Working with 3rd party providers to ensure that all items are distributed in the most efficient manner and at the most economical cost.


Systems Management – Maintain and optimise all systems required all business processes, ensuring that they are scalable for future business growth.


Issue Management - Point of escalation and leading the resolution of Aftersales commercial issues such as supply constraints, contract discussions, supplier performance issues and all other supply chain and operational issues. Where necessary rectification measures to be applied to prevent re-occurrence.


Continuous Improvement – Review team performance on a regular basis and promote a culture whereby operational processes are optimised to enable business imperatives to be met in the most efficient manner.


Financial Management – Review and report on business performance, identifying key trends and recommendations for improvements. Input into the budget setting process to maximise Aftersales parts profitability.


Leadership – Motivate and challenge the Parts Commercial team, ensuring the delivery of KPI’s whilst also promoting the personal growth and development of all team members.


Management – Manage team ensuring that roles and responsibilities are clearly set out, regular performance reviews are held, personal development plans are in place and team are appropriately empowered ‘to do the right thing’. Uphold the commitments set out in the Aftersales Management Charter


Business Integration – Collaborative working with key senior stakeholders across the wider global business to ensure that Aftersales business processes and strategies are fully aligned with the business as a whole.


Commercial Orientation – Regularly interact with regionally based colleagues to understand market challenges, opportunities and to assess current performance vs. target. Drive requirement for business improvement plans where required


Global Parts Availability – Full responsible for overall Parts Release and material planning programme, identifying & providing the required spare parts assortment for all past, present & future models and derivatives.



Knowledge, Skills and Experience:


  • Educated to Degree level
  • Proven management and leadership skills
  • Experienced negotiator
  • Able to analyse and interpret complex numerical data
  • Ability to balance daily operational requirements with longer-terms strategic focus
  • Broad understanding of global distribution challenges (legislation etc)
  • Excellent communicator (written and verbal)
  • Highly IT literate (Office applications, SAP etc)
  • Commercially astute
  • Highly IT literate (Microsoft applications, SAP etc)
  • Ability to manage time effectively and clearly priortise tasks for self and team
  • Automotive experience an advantage (but not essential)



Personal Attributes:


  • Thrives in a fast paced, challenging and dynamic environment
  • Ability to think strategically whilst ensuring day to day operation objectives are met
  • Proactive approach to leadership and influencing
  • Passion for coaching and motivating people
  • Exceptionally organized with high levels of self-motivation
  • A flexible approach to working hours and practice
  • Prepared to travel globally to retailers and suppliers as required
  • Ability to maintain the very highest levels of attention to detail even when under pressure
  • Approachable
  • Confident
  • Professional at all times
  • Able to multi-task
  • Dynamic, with the ability to respond to challenging situations in an innovative manner



For this role we offer a competitive package including private healthcare, access to an executive car scheme, company pension scheme and the chance to work in a truly unique environment.


 All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.


This job description may not detail some less major duties allocated to the post holder, nor cover duties of a similar nature, commensurate with the role, which may from time to time be reasonably required by the relevant manager.


If you are passionate about pushing the boundaries of processes and technologies and have an entrepreneurial mind-set, join us at the heart of an exciting journey apply now to be part of cutting edge pioneering projects .

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