Regional Aftersales Manager - Japan

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Location: Tokyo, JP

At McLaren we believe that anything is possible. We know what it takes to win and we achieve this by working together and encouraging innovation in an extraordinary high performance environment.

We have a fantastic opportunity for a Regional Aftersales Manager to join our team at McLaren Automotive Asia. The role will be based in Tokyo; where we are responsible for the Retailer Network in Japan, South Korea, Hong Kong and Taiwan.

Principal accountabilities for position

Manage the development of all Aftersales aspects of the Retailer Network and continuously support and improve McLaren’s representation.  Including:

  • Provide comprehensive in-region support & aftersales leadership for Retailers, Customers and Brand partners
  • Promote ‘best-in-class’ levels of customer services at all stages during the ownership cycle
  • Develop and implement strategies to improve customer experience and Retailer profitability
  • Monitor dealer service standards and policies identifying improvement areas in service efficiency and profitability
  • Plan, maintain and implement an effective retailer aftersales training programme
  • Identify and deploy in-region customer service clinics in response to factory as required.
  • Ensure correct Retailer disciplines are maintained to control Warranty parts in-line with McLaren warranty policy and procedures
  • Represent the Regional team & Retailer Network at factory events & strategy sessions
  • Effective management of dealer tools, equipment and diagnostic aids, through periodic audits within Retailer Service Departments
  • Provide cross-functional assistance to other Departments (Quality, Finance, Certification, Sales and Marketing)

Knowledge, Skills and Experience:

  • The ability to demonstrate a high level of automotive industry knowledge combined within an Aftersales customer focused environment.
  • Thorough understanding of running a profitable automotive retail business and the ability to operate as a ‘consultant'; guiding and supporting Retailers in running an efficient, metrics driven business.
  • An enthusiastic and ambitious individual with a proven track record and drive for outstanding results.
  • First-rate project management skills
  • Excellent written and verbal communication skills
  • Degree or diploma in Automotive engineering an advantage
  • IT literate with strong knowledge and experience with Microsoft Office

Personal attributes:

  • Well presented, with professional mannerisms befitting of the McLaren organisation.
  • Adaptable, quick thinking, decisive, showing strong initiative and self determination.
  • Strong planning good follow up skills, meticulous in detail.
  • Demonstrates a methodical approach to work
  • Good team working habits.
  • Confident, with good interpersonal & communication, (especially verbal & written) skills in English
  • Flexible approach to working hours
  • Availability to travel at short notice

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