Sales Operations Manager - Americas

Location: Texas, US

At McLaren Automotive our vision is not only to become the iconic sports car manufacturer but also to deliver breath-taking, iconic and innovative new technology to the automotive industry.

We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees.  It is our mission to become the employer of choice within the global automotive industry.

This individual will report to the Vice President of Sales – Americas and will work closely with the Regional Sales Managers, Network Development, Financial Services, Finance, Logistics, Aftersales and relevant Head Office functions (principally Commercial Operations, McLaren Special Operations, and Finance). The role will lead the sales steering and operations as well as product and pricing management for the U.S., Canadian, and South American retail business.

Principal accountabilities:

Regional Steering:

  • Management of sales planning, forecasting & performance reporting processes with the global operations team covering all aspects of sales management (production allocation / wholesale / retail / certified pre-owned) supporting monthly, quarterly, and annual steering.
  • Leading of the continuous steering of optimized model-mix, volume, and production cadence planning in alignment with the regional and central Sales and Finance teams to ensure target achievement.

Sub-regional and Dealer Steering:

  • Management of sales planning & performance steering processes with the field operations team covering all aspects of sales management (production allocation / wholesale / retail / certified pre-owned) supporting monthly, quarterly, and annual planning at sub-regional and dealer level.
  • Management of individual dealer car flows as well as dealer and regional stock & pipeline.
  • Responsible for ensuring on-time production fill requirements.

Financial Steering:

  • Development of strategic and targeted quarterly Variable Bonus parameters to benefit the overall business.
  • Control of Variable Bonus assessment & reporting processes with field operations to ensure dealer compliance with required standards, guidelines, and dealer target achievement every quarter.
  • Strategic and operational management, allocation, and steering of the overall regional sales support budget in alignment with regional and central Finance departments and based on individual market requirements.

Granular Performance Management / Data Analytics:

  • Management of sub-regional target setting & measurement.
  • Development and key account holder of Country, Region, and Dealer specific granular performance dashboards and analytic reports.
  • Quantitative support to Americas management, network development, and field operations for dealer performance reviews.
  • Development of quantitative & qualitative analyses of market share performance, sales development opportunities, and competitive information in both represented and open territories across the US, Canada, and South America.
  • Creation, review & analysis of Annual Dealer Business Plans leading to development of performance improvement plans alongside the RSM, RMM, RAM and Network Development Manager

Product Management and Fleet Logistics:

  • Management, coaching and steering of Product, Pricing and Fleet Logistics Specialist role.
  • Responsible for spearheading the strategic product management, pricing and development for the America’s region and sub-regions.
  • Representation of US team at relevant meetings with global operations
  • Development of effective working relationships with global operations team through constant liaison / coordination & cooperation

Strategy:

  • Development and implementation steering of overarching Sales and Product Strategy.
  • Responsible for the America’s data and advanced analytics strategy and measures.

Dealer Meetings:

  • Leadership, content management, and follow-up steering of national dealer meetings.

VIP-Customer Management:

  • Development of the regional customer experience journey.
  • Steering of the VIP process for the America’s market and delegation of cross-functional responsibilities.

Knowledge, skills & experience:

  • Minimum Bachelor's degree in Business, Economics, or Finance.
  • Minimum of 5 years’ experience in automotive OEM Sales, Finance, Strategy, or Product Management.
  • Minimum 3 years’ strategic and operational experience in a data analytics driven role.
  • Comprehensive experience developing, implementing, and managing complex data analytics based steering tools preferred.
  • In-depth knowledge and expertise in field management & franchise operations.
  • Excellent and proven presentation skills.
  • Sharp negotiation and interpersonal skills.
  • Strong leadership and communications skills (written and verbal).
  • Detail oriented with excellent project management and organizational skill set.
  • Ability to transform creative ideas into measurable and fruitful actions.
  • Strong analytical knowledge and skilled in data management and interpretation
  • Highly commercially aware, able to apply analytical skills to help development of business strategies / understanding of business issues

Personal attributes:

  • An entrepreneurial self-starter with strong leadership skills.
  • Highly analytical and financially astute, with a clear view of the big picture and strategic acumen.
  • Strong influencing skills with the ability to operate at the senior most level in an organization and with cross-functional teams.
  • Ability to move between short- and long-term activities with ease and absorb ideas and complex responsibilities quickly.
  • A completer-finisher who has a mindset around seeing projects, tasks and ideas through to a quality conclusion.
  • Flexible and self-disciplined, with a great ability to adapt in rapid changing environments.
  • Team player & team motivator
  • Passion - demonstrating great drive to achieve outstanding results.
  • Professional and credible ambassador of the McLaren brand to customers, retailers and business.
  • International and domestic travel.

At McLaren Automotive we are constantly looking to improve. To become the employer of choice we are always seeking to develop our employee offerings.