Aftersales Manager - West Coast

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Location: New York, GB

When our founder Bruce McLaren passed away at the age of 32 he left behind a legacy that has shaped who we are today. We have an unrivalled heritage which has its roots in racing; but McLaren Automotive is now creating a story of its own and we want you to be a part of it.

Throughout our Track 22 business plan, we are looking to invest £1 billion into Research and Development, leading to the launch of 15 all-new cars or derivatives during this period.

An exciting opportunity has arisen for you to join our North America team as Aftersales Manager looking after the West Coast.

Purpose of the role:

As Aftersales Manager, your primary role will be to develop and support the dealer Aftersales Operations in maximising profitability and absorption whilst delivering the highest levels of customer service.

You will also be responsible for ensuring all dealer aftersales staff are fully trained in our systems, processes and most importantly the standards we adhere to. The Aftersales Manager role will also be responsible for resolving any issues that have been escalated above dealer level.

Principal accountabilities:

  • Support the initial dealer set up of McLaren Aftersales system with any new sites.
  • Monitor each dealerships down days and flag any vehicles that have exceeded 18-19 days
  • Be the first point of contact for the regional dealer network service departments for technical concern resolution.
  • Ensure that each dealership is contacted a minimum once a month for an onsite business meeting. Address deficiencies and agree upon action plans. All dealer visits should be summarized via a ‘contact report’ in writing.
  • Support the dealers with the inaugural (new model) major service.
  • Provide technical (new variant/model launch) and system training for the dealers concerning all service related standards and carry out operating standards audits.
  • Liaise directly with customers and dealers as part of the concern resolution process.
  • Ensure all recalls and campaigns are carried out by the dealers as required.
  • Support authorised body repairers with collision repair assessment and carbon structure damage assessment.
  • Work directly with dealers to promote parts sales though options, accessory and service take up.

Knowledge, skills & experience:

  • Sound automotive and engineering knowledge required. Service, repair and warranty claim experience at dealership or automotive manufacturer level
  • Ability to manage and motivate a team and ensure that the team is supporting the McLaren, McLaren NA, the dealer network and the customers
  • Think outside the box to resolve unique situations
  • No visa issues for travel within the region and UK
  • Full appropriate driving licence

Personal attributes:

  • Well presented, with professional mannerisms befitting of the McLaren organisation
  • Adaptable, quick thinking, decisive, showing strong initiative and self determination
  • Strong planning, good follow up skills, meticulous in detail
  • Demonstrates a methodical approach
  • Confident with good interpersonal & communication, (especially verbal & written) skills.
  • Mobile & willing to travel abroad as requested.
  • Must have strong communication skills (verbal and written)

We recognise that we can only achieve our vision with the dedication and collaboration of our world class employees.  It is our aim to become the employer of choice within the global automotive industry.

At McLaren Automotive we are constantly looking to improve. To become the employer of choice we are always looking to develop our employee offerings. We currently offer a range of benefits to employees at all levels of the business including Private Healthcare, Contributory Pension Scheme, Life Assurance and Personal Lease Car Scheme. We also offer a range of discounts with our partner organisations.



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